Shipping policy
Thank you for shopping with Built to Endure. We appreciate your support and are committed to getting your order to you as quickly and safely as possible.
Order Processing
Because many of our products are made to order, please allow approximately 2–5 business days for your order to be processed and prepared for shipment.
Processing times may be longer during new releases, holidays, promotions, or periods of high order volume.
Shipping & Delivery
Once your order has been fulfilled, estimated shipping times are:
United States: Approximately 3–7 business days
Please note that processing time and shipping time are separate. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking information to update.
Multiple Shipments
In some cases, items in the same order may be fulfilled from different locations and arrive in separate packages. If this occurs, you may receive separate tracking information for each shipment.
Incorrect Shipping Addresses
Please review your shipping information carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has shipped.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery times and handling are generally outside of our control.
If your tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, and the shipping carrier first.
If you believe your package has been lost in transit, please contact us and we will do our best to assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include your order number and photos of the item. We’ll work with you to make it right.
Questions
If you have any questions about your order or shipping, please contact us through our website or at [your customer service email].
Built to Endure
Strong in body. Rooted in faith. Built to endure.